Refunds and Cancellations

Refunds and Cancellations

  1. As a general rule, a player shall not be entitled to cancel his/her registration once paid for a tournament unless the individual tournament rules allows the player to do so. WowChess shall have the right to charge you cancellation fee for the cancelled registration.

  2. A player shall be entitled to a refund if a tournament gets cancelled due to technical difficulties on our end (e.g server issues, hung application), act of god, any local emergency announced by the government, or any unforeseen situation upon which WowChess has no control upon.

  3. A player shall be entitled to a refund if he/she was unable to play a single match in a tournament because no opponents could be found to match against the player.

  4. In the unlikely event of a tournament being cancelled, we will contact the player on the phone number/e-mail provided to us at the time of registration/account creation and inform players of such instances. In such an event you will be entitled to a refund in accordance with our refund policy.

  5. A player shall not be entitled to any refunds if the player:

  6. Is caught cheating on the platform, using tools or programs to gain undue advantage in a tournament

  7. Has transferred his/her account to someone else or has used someone else’s account to play any cash tournament.

  8. Has helped someone during any tournaments or has taken help from someone else during tournaments.

  9. Has aided and abetted another player to commit cheating or any of the actions listed above.

  10. Our decision on refunds shall be at our sole discretion and shall be final and binding.

  11. All refund amounts shall be credited to the WowChess account within 3-4 business days in accordance with the terms and conditions.

  12. For any discrepancies, please contact: help@wowchess.com or call +91- 9560590195.

  13. All disputes & differences of any kind whatever arising out of or in connection with the cancellation and refund policies shall be subject to the exclusive jurisdiction of courts of Delhi only.

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